Frequently Asked Questions
Everything you need to know about your Zooki® shopping experience.
How long will it take for my Zooki® order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free, while returns for a refund may incur a small processing fee.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are Zooki® products sustainably made?
We are committed to ethical fashion. 80% of our current collection is made from organic or recycled materials, and we partner exclusively with fair-trade certified factories.
Can I track my package after it ships?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.